When automation meets observability: the path to reliability, with Paul Artigouha (CNS Communications)

In an IT environment that keeps growing more distributed and complex, guaranteeing system reliability and performance has never been more critical. For Paul Artigouha, automation and observability are no longer two separate disciplines, but two sides of the same strategy.

At Paris Monitoring Day 2025, Paul will share concrete feedback from his work at CNS Communications, and show how these two approaches converge to strengthen the reliability of IT infrastructures.

Automation serving observability

In client projects, every automation platform rollout quickly surfaces observability-oriented use cases:

• Drift detection

• Increased visibility for troubleshooting

• Continuous validation of infrastructure health, and above all reliability

The "sources of truth" put in place for automation then become genuine foundations for assessing the performance, resilience and reliability of IT environments.

This raises essential questions:

• How can automation be leveraged to improve the quality of observability?

• How far can operational data be integrated into business and technical decisions?

A convergence that goes beyond tools

This approach isn't limited to technology: it also involves methods and skills. In Paul's words:

« Faced with the diversity of solutions on the market (open source and vendors), the key remains the same: start from business and technical use cases. Teams need to combine infrastructure know-how, business understanding and DevOps/coding skills to turn data into value, whether for automating or for observing. »

In other words, automation and observability become a continuum in which every action and every piece of data counts, and every team must be able to navigate between these two worlds.

Concrete feedback from the field

Paul will illustrate this convergence with specific examples:

• How a network automation project paved the way for continuous observability mechanisms and better operational reliability.

• How application observability needs pushed a team to automate data collection and analysis to make decision-making more reliable.

These cases show that technology alone is not enough: it's the combination of tools, methods and skills that makes IT environments reliable and resilient.

A strong conviction

At CNS Communications, one idea has become clear over the course of many projects:

« If you're doing observability, you're already doing automation. And if you're doing automation, there's only one step left to do observability. »

A pragmatic, results-driven vision that redefines IT practices and invites us to rethink how we design system reliability.

Paul Artigouha's session at Paris Monitoring Day 2025 is a unique opportunity to understand how automation and observability reinforce each other, and to walk away with concrete examples to apply this approach in your own IT environments.